How the waiter call system works

The systemOne call – two paths to your team

At the touch of a button, guests let your service team know what they need: drinks, food, the bill or personal assistance. The call appears with the table number on the pager watch and monitor. The kitchen can also notify the service team directly by radio.

The signal carries the table number and assigned call function, rather than a detailed order listing individual dishes or drinks.

01 / GUEST AREA

From table to service

One button press reaches the watch and monitor.

Radio signal
Radio signal
Monitor with LED display

Monitor

Table number and call centrally visible; voice announcement depending on settings.

02 / KITCHEN

From kitchen to service

The kitchen can call the service team directly by radio.

Pager watch showing a kitchen call

Pager watch

The team receives kitchen calls on the wrist.

Radio signal
Radio signal
Monitor with LED display

Monitor

Kitchen calls centrally visible; voice announcement depending on settings.

The displays are examples. Call numbers and functions are assigned during setup.

Additional feature

NFC – digital information directly at the table

With an NFC-enabled smartphone, guests can open the menu, daily specials or further information. They hold their phone against the marked area of the insert and tap the displayed link. Linked content can be selected for your business.

NFC opens content on the smartphone. The call buttons independently transmit their signals by radio to the watch and monitor.

smart call in action

The system in everyday use

From a guest’s request to the service notification: watch the devices working together in this short film.

Why smart call?

Advice & Service

We advise you on choosing your call system and help you set it up and use it. After your purchase, we remain your personal point of contact for questions and expanding your system.

01

The right selection

We advise you on selecting devices for your business.

02

Coordinated setup

Components and call functions are assigned appropriately.

03

Easy-to-follow training

Your team learns how to use the system and adjust the key settings.

04

Personal contact

We are here to help with questions about use or future expansion.

2-year statutory warranty

Our new devices are covered by a two-year statutory warranty from handover. If you have questions or discover a defect, contact us directly.

Request advice →

Discover the benefits of Smart Call

Adjust the inputs to suit your venue and explore an illustrative scenario.

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Waiting time—
Tips—
Tables per waiter—
Positive reviews

Good service can encourage them.

Efficiency · use—
Occupancy · inputs—
0–200 · does not add devices
0–1,000
3 out of 5 · 1 low, 5 high
Changes only the illustrative benefits scenario.

Six potential benefits – for discussion

Guests

Less waiting

—Model value · waiting time
Service team

More tips

—Model value · tips
Venue operators

More tables per waiter

—Model value · tables per waiter
Guests

More positive reviews

Good service can encourage guests to leave positive reviews.

Service quality

Faster and more efficient

—No verified measure of staff time efficiency
Venue operators

Better table occupancy

—No verified measure of table occupancy

The values shown come from a simplified illustrative calculation. They are not measured Smart Call results or a forecast or guarantee for your venue. No percentages are calculated for staff efficiency or table occupancy.

Less waiting: Direct calls can help your team notice requests sooner and reduce unnecessary waiting.

More tips: Attentive, personal service may encourage guests to leave a tip.

More tables per waiter: More focused communication can help your team keep track of several tables.

More positive reviews: A pleasant service experience may encourage guests to leave a positive review.

Faster and more efficient: Clear call signals can make team coordination easier and help avoid unnecessary trips.

Better table occupancy: Smoother service can help your team prepare tables promptly for the next guests.

You can calculate the cost of your set and potential time savings separately in the following calculator, using your own figures.

Explore your Smart Call set

Calculate the cost of your set and potential time savings using your own figures. The preset values are an example you can change.

The interactive calculator has not been activated in this view. Please open the preview in a browser with JavaScript enabled. The starting values shown are an example only.

01 · Your investment

Equipped: 20 of 20 tables.

Table call button without NFC€18
Table call button with NFC sticker and silicone insert€22
Table call button with printed PVC insert and integrated NFC€22
Pager watch€65
Monitor€99
Kitchen transmitter€28
Signal repeater€78
NFC table stand with CM-422 €

All prices exclude VAT.

02 · Potential time savings

03 · Monetary value of time

Request a quote →

Assumption: one table call button serves one table. Extra table call buttons are included in the price but do not increase the equipped table count beyond the total number of tables. Changing the table count does not add any devices.

Actual cost savings are possible only if paid working hours or overtime are reduced. With the same staffing schedule, this is time your team can spend looking after guests.

Illustrative calculation based on your inputs and assumptions. Actual results depend on conditions and how work is organised and are not guaranteed.

Frequently asked questions about Smart Call

Does Smart Call need Wi-Fi or an internet connection?

The Smart Call wireless call system works without Wi-Fi or an internet connection. To open an online menu or website via NFC, a guest’s smartphone needs internet access through Wi-Fi or mobile data. Reading the NFC tag itself does not require an internet connection.

Can I use Smart Call on a terrace?

Yes! All Smart Call devices are waterproof. The system is suitable for terrace service and helps guests reach your team even when their waiter is in another dining area. We help you choose a configuration that suits the distances and layout of your venue.

Can I start with a small set and expand it later?

Yes. You can start with a small Smart Call set and gradually add compatible devices as your venue’s needs grow. We will help you choose the right combination.

Can you help me pair and set up the devices?

Yes. If you have questions while pairing or setting up your devices, contact us. We will help you understand the process and work through the steps.

How do I order Smart Call, and how does delivery work?

Get in touch through our contact form, by email or by phone. We will help you choose a set and agree on the order and delivery details with you. As a guide, allow around one week for items in stock and around three weeks if we need to order the quantity you require. We confirm the exact delivery time, shipping method and cost individually, taking account of the order size and destination.